Card 03 · Returns

If your Cardamomkeep stand isn't right for your kitchen, you have 30 days from delivery to send it back. Start with a quick email and we'll take it from there.

1The short version

2What we can accept

We accept returns of stands in the condition they arrived: clean, unused beyond a quick look on the counter, free of food stains and water marks, and with the page holders attached. Please pack the stand in its original packaging if you still have it, or in something equally protective.

3How to send one back

1. Email info@cardamomkeep.com with your order number and the stand you'd like to return. A line about why is helpful but never required.
2. We reply with the return instructions and our registered company address:
   WINGLUNG TECHNOLOGY HONGKONG CO., LIMITED
   UNIT 60 3/F YAU LEE CENTER
   NO.45 HOI YUEN ROAD KWUN TONG
   KL
3. Fold the stand flat, wrap it well and post it with a tracked service. Please keep the receipt and tracking number.
4. Once it arrives and we've checked it, we email to confirm your refund.

Please don't send a parcel before hearing from us. Returns that arrive without an email first can take much longer to match to an order.

4Refund amounts and timing

We refund the price of the stand. Original shipping charges and the cost of sending the return are not refunded, unless the return is because of our mistake. Refunds are processed within 5 business days of the stand arriving back; your bank or card provider may take another few days to show it on your statement.

5Exchanges

The simplest route to a different design is to return the first stand for a refund and place a new order. If you'd prefer, email us and we'll help arrange it.

6Damaged, faulty or wrong items

If a stand arrives cracked, the print is flawed, a hinge or page holder doesn't work, or it isn't the design you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, and you won't be asked to pay to send anything back.

7Late or missing refunds

If a refund hasn't appeared after 10 business days, check with your bank first, as processing times vary. Still nothing? Email info@cardamomkeep.com and we'll track it down.

8Gifts

If the stand was a gift and was shipped straight to you, we can refund the purchaser, or issue store credit to you if they'd rather keep it a surprise. Just mention it in your email.